Printer Reference and File Downloads - Download the latest firmware, Quick Start Guides, Reference Manuals, AutoCAD and Windows™ drivers for your Kodak and Encad products.
	Printer Technical Bulletins - Up to date technical releases for Encad & Kodak Wide-Format Inkjet Printers.
	Spare Parts Lists - Find the part numbers for the most common parts.
	Media Technical Data Sheets - Find the correct printer settings for the media that you are using as well as other pertinent information from storage to lamination tips.
	RIPs & ICC Profiles - View the list of software companies that provide RIP support for Encad & Kodak Wide-Format Inkjet Printers and download current ICC Profiles to ensure proper color matching.
	Media Selector Tool - Sometimes, finding the right media can be tricky. For this reason, we've created a tool that can quickly help you determine which Kodak Media will work for your situation.
	Training - Learn how to effectively use your printer.
	MSDS - Material Safety Data Sheets
	RTL Test Image Downloads - Use these files to test specific problems with your printer as directed by Knowledge Base solutions or a Tech Support Representative.
	Tech Support Utilities - Specialized utilities to help you with various printer issues.
	Approvals & Certifications - Search certification agency databases.

	US and Canadian Standard Tech Support - 877-362-2387 Our toll-free phone support is available FREE of charge to all U.S. and Canadian Kodak and Encad Wide-Format Inkjet printer owners with printer or supplies issues. The Technical Support Response Center is open 6:00 a.m. to 5:00 p.m. PST, Monday through Friday.
	Americas Support Contact (LAR/US&C) - E-mail Customer Support (please submit questions in English only) for Latin/South America, US, and Canada
	International Support Contacts - E-mail Customer Support for Europe, Russia Middle East & Africa E-mail Customer Support for Asia, India, & Australia

Claim Forms - United States
Cartridge Warranty Policy & Procedure for 300 dpi Printers
Cartridge Warranty Policy & Procedure for 600 dpi Printers
Cartridge Warranty Policy & Procedure for NovaJet 1000i and KODAK 1200i Printers

Claim Forms - Canada
Cartridge Warranty Policy & Procedure for 300 dpi Printers
Cartridge Warranty Policy & Procedure for 600 dpi Printers
Cartridge Warranty Policy & Procedure for NovaJet 1000i and KODAK 1200i Printers

Reduced Extended Warranty pricing now available!

We have just updated all of our Extended Warranty pricing! The Standard Year Warranty is a great deal, but why not extend your access to professional Kodak Service? Keep your connection to convenient telephone support, on-site and depot service...

Extended Warranty Coverage (US & Canada Only)

Wide Format InkJet Printer Cleaning Kit

Minimize the major cause of printer downtime – a dirty printer!

• Increase Print Quality!
• Minimize Service Calls!
• Increase Productivity!

Call 800-431-7278 to order Part Number 218439-00

Wide-Format InkJet Printer Cleaning Kit_02222007.pdf

If it has been determined that your printer requires service, on-site service may be available for most Encad & Kodak Wide-Format Inkjet Printers. If your printer is under a standard first year manufacturer’s warranty or a valid service contract, there is no additional charge for servicing your printer.

If your printer is not under warranty, you may elect to have it repaired on a time and material basis. If you choose to have it serviced on a time and material basis you may, depending on your printer model, choose to:

Have it serviced at your place of business.

To discuss what your best service options may be, call 877-362-2387.